Once the report is ready and downloaded, you will have a file to review the spreadsheets or import into the reconciliation program you use.
To review the report we recommend downloading it in .csv format to open it in the program that you view it. Configure your program to support the UTF-8 format, so you avoid reading problems.
The report is made up of different types of transactions that you can see in the
TRANSACTION_TYPE column. Each of them will have the gross amount of the operation.
Total or partial returns
In a complaint
Total or partial returns of shipping costs
The shipment is in claim
And in the
SETTLEMENT_NET_AMOUNT column you will find the real impact on your account balance.
Note how the Account balance report is composed in this example to identify the operations and read your own reports:
The default version will show an extended view of the columns. The final report will have as much detail as possible.