How to manage chargebacks disputes?
A dispute occurs when you want to argue the chargeback claim with supporting information that validate and ensure that the product was delivered in compliance.
All the information necessary to manage chargeback disputes made can be found here:
Configure IPN notifications on your dashboard and enable the Chargebacks option
Check all the information related to a chargeback using the Get chargeback request
- Check if the chargeback can be covered and assure whether any documentation is required, via the
coverage_eligible
anddocumentation_required
fields, respectively.
- Check if the chargeback can be covered and assure whether any documentation is required, via the
- Send the documents through the following API method:
curl
curl -X POST \
-F 'files[]=@/path/to/file/file1.png' \
-F 'files[]=@/path/to/file/file2.pdf' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
https://api.mercadopago.com/v1/chargebacks/ID/documentation
If the documentation is successfully uploaded to the site, the API will respond with status 200 OK
and keep the value of documentation_status
as pending
. After reviewing the documentation, this same value is changed to valid
or not supplied
.
- Upon resolution, a new IPN notification will be sent so that you can verify the case. Check the dispute using the Get Chargeback method. The
coverage_applied
value could have taken on one of the possible values:
Value | Description |
true | Shows that the decision was for the seller and the money is refunded. |
false | Shows that the decision was against the seller and the money is discounted. |