Chargeback management - Tiendanube - Mercado Pago Developers
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How to manage and prevent chargebacks

This documentation will provide all the necessary information for managing and preventing chargebacks.

What is a chargeback?

A chargeback is generated when a customer does not recognize the charge on their debit or credit card.

When this happens, the amount paid is withheld until the problem is resolved with the card-issuing institution.

Click here for more details on how we protect our sellers.

For more information on what to do when you receive a chargeback, see our help page .