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Check the first stepsGet claim messages
GET
Products that use it:
Request's parameters
PATH
claim_id
Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.number
REQUIRED
Response parameters
sender_role
Person who sent the message associated with the claim.string
receiver_role
Person to whom the message associated with the complaint was sent.string
attachments
Presents information about the file attached to the message associated with the claim.array
status
Displays the status of the message associated with the claim. It can take one of the following values: 'available', 'moderated', 'rejected', 'pending_translation'.string
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Request
curl -X GET \
'https://api.mercadopago.com/post-purchase/v1/claims/{claim_id}/messages'\
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer TEST-7434*********159-03141*********cee51edf8*********f94f589-1*********' \
Sample answer
[
{
"sender_role": "complainant",
"receiver_role": "respondent",
"attachments": [
{
"filename": "8007ee20-be67-471f-9e59-e32d9ba02fae_239628932.jpeg",
"original_filename": "Captura de Tela 2019-07-30 a?s 09.45.40.png",
"size": 1880609,
"type": "image/jpeg",
"date_created": "2020-07-22T20:43:15.000-04:00"
}
],
"status": "available",
"moderation": {
"status": "clean",
"reason": "",
"source": "online",
"date_moderated": "2023-02-01T20:13:50Z",
"stage": "claim",
"date_created": "2020-07-22T20:43:15.000-04:00",
"message": "Boa noite! A tampa veio com uma rachadura. Gostaria de anexar foto"
}
}
]