How to check logs
Logs help to have a better understanding of the support systems, as they allow reviewing the information returned in the integration of Mercado Pago with VTEX. This facilitates the comprehension of what happened in a transaction.
In addition, in case of modification or activation of new payment methods, they allow validating if everything is working as expected.
Eventually, the support team may request that you check and/or send logs to track necessary information. To access these logs, go to the administration panel of your VTEX store and click on Payments > Transactions. Then, look for the log that contains the response status and click on + Information.
|Mercado Pago transaction number.
|Payment status. When the
status is rejected, it is very important to review the
status_detail that specifies the reason for it.
|Payment status detail.
|VTEX identifier sent to Mercado Pago.
|Credit card Bin.
|Payment processing method.