# MD for: https://www.mercadopago.com.br/developers/es/docs/shopify/additional-content/chargebacks/how-to-manage.md

\# How to manage chargebacks disputes? A dispute occurs when \*\*you want to argue the chargeback claim\*\* with supporting information that validate and ensure that the product was delivered in compliance. All the information necessary to manage chargeback disputes made can be found here: 1\. Configure \[Webhooks\](https://www.mercadopago.com.br/developers/en/docs/checkout-pro/additional-content/your-integrations/notifications/webhooks) or \[IPN notifications\](https://www.mercadopago.com.br/developers/panel/ipn) on your dashboard and enable the \*\*Chargebacks\*\* option. 2\. Check all the information related to a chargeback using the \*\*Get chargeback\*\* request. Access the complete information through the \[API Reference\](https://www.mercadopago.com.br/developers/en/reference) for the Mercado Pago solution you are integrating. 1\. Check whether the chargeback \[can be covered\](https://www.mercadopago.com.br/ajuda/294) using the \`coverage\_eligible\` field. Regardless of the value returned in \`documentation\_required\`, always submit supporting documentation to substantiate the chargeback dispute and demonstrate the validity of the sale. > WARNING > > For cases eligible for coverage, proceed while the submission deadline remains open. Supporting documentation is always required and does not depend on the \`documentation\_required\` field. 3\. Submit the documents that prove the validity of the sale using the following API method: \`\`\`curl curl -X POST \\ -F 'files\[\]=@/path/to/file/file1.png' \\ -F 'files\[\]=@/path/to/file/file2.pdf' \\ -H 'Authorization: Bearer ' \\ -H 'X-Caller-Id: ' \\ https://api.mercadopago.com/v1/chargebacks/ID/documentation \`\`\` > NOTE > > Important > > Files can be \`.jpg\`, \`.png\` or \`.pdf\` and should not exceed 10mb overall. If the documentation is successfully uploaded to the site, the API will respond with status \`200 OK\` and keep the value of \`documentation\_status\` as \`pending\`. After reviewing the documentation, this same value is changed to \`valid\` or \`not supplied\`. 4\. Upon resolution, a new IPN or Webhook notification will be sent so that you can verify the case. Check the dispute using the \*\*Get chargeback\*\* endpoint. Access the complete information through the \[API Reference\](https://www.mercadopago.com.br/developers/en/reference) for the Mercado Pago solution you are integrating. The \`coverage\_applied\` value could have taken on one of the possible values: | Value | Description | ---- | ---- | \*\*true\*\* | Shows that the decision was for the seller and the money is refunded. | \*\*false\*\* | Shows that the decision was against the seller and the money is discounted.